The scheduled maintenance has been completed. All functionalities are operational.
Thank you again for your continued patience and understanding.
Posted Oct 14, 2025 - 12:39 CEST
Update
The upgrade has been successfully completed, and HTTP traffic has been re-enabled, restoring full access to the system. Our team continues to monitor performance to ensure everything is running smoothly.
Thank you again for your patience and understanding during today’s upgrade.
Posted Oct 14, 2025 - 10:45 CEST
Update
To accelerate the backup process required for our upcoming upgrade, we will temporarily disable HTTP traffic for both our web app and API.
During this time, the system will be unavailable, and you may encounter a gateway error (e.g., 502) when attempting to access it. Once the backup is complete, our team will need an additional 30 minutes to finalize the upgrade before restoring full access.
We sincerely apologize for the inconvenience and appreciate your understanding as we work to improve system performance and reliability.
Posted Oct 14, 2025 - 10:21 CEST
Update
To accelerate the backup process required for our upcoming upgrade, we will temporarily disable HTTP traffic for both our web app and API.
During this time, the system will be unavailable, and you may encounter a gateway error (e.g., 502) when attempting to access it.
Once the backup is complete, our team will need an additional 30 minutes to finalize the upgrade before restoring full access.
We sincerely apologize for the inconvenience and appreciate your understanding as we work to improve system performance and reliability.
Posted Oct 14, 2025 - 10:21 CEST
Update
Our scheduled maintenance is taking a bit longer than expected. The process is still ongoing, and some services may remain unavailable for a short while longer. We’re actively working to complete the update and verify everything is running smoothly. We’ll share another update as soon as maintenance is complete. Thank you for your continued patience and understanding.
Posted Oct 14, 2025 - 08:23 CEST
Monitoring
To continue improving our product’s performance and deliver an even better experience, we’ll be performing essential scheduled maintenance. During this time, there may be temporary downtime, though we expect any interruption to last no longer than two hours.
When: Tuesday, October 14th, 6:00 – 8:00 am CEST
We understand how important uninterrupted access is, and we truly appreciate your patience and understanding as we make this upgrade. If you have any questions or concerns, please don’t hesitate to reach out to our support team.
Posted Oct 14, 2025 - 06:00 CEST
This incident affected: TrekkSoft Backoffice, TrekkSoft API, TrekkSoft Mobile App (mPOS), POS Desk, and TrekkSoft Website Builder.